Madina Cash & Carry Jobs 2026 – Customer Service Supervisor Needed in Faisalabad

The Madina Cash & Carry (MCC), a leading and rapidly growing retail chain, has announced a new career opportunity for its Head Office. The company is seeking an energetic, professional, and career-oriented individual to join its team as a Customer Service Supervisor.

If you have a strong background in customer operations or brand representation and are ready to step into a leadership role, review the complete job details below.

Job Overview

Job Position: Customer Service Supervisor
Company: Madina Cash & Carry (MCC)
Job Location: Head Office (Faisalabad, Pakistan)
Employment Type: Full-time

Salary & Benefits

Monthly Salary: PKR 60,000 per month (depending on qualification and experience)
Travel Allowance: Official travel expenses will be fully reimbursed as per company policy.

Required Qualifications & Experience

Candidates looking to apply for this supervisory role must meet the following criteria:

Experience: 4–5 years of clear experience working as a Brand Ambassador (BA), Brand Representative, or in a retail Customer Service capacity.
Communication Skills: Excellent verbal communication and customer engagement skills.
Leadership Abilities: Strong leadership skills with the ability to manage, train, and guide front-end customer handling teams.
Brand Compliance: Ability to represent the company professionally and maintain Madina Cash & Carry’s high service quality standards.

Key Responsibilities

The selected Customer Service Supervisor will play a pivotal role in optimizing client relations and floor staff performance:

Monitor front-end service delivery to ensure premium customer satisfaction and quick query resolution.
Lead, train, and manage customer service representatives and floor ambassadors to maintain brand compliance.
Handle complex customer feedback, escalations, and service bottlenecks effectively.
Oversee floor customer interactions to promote key service standards and customer loyalty.

How to Apply

Interested candidates who match the eligibility criteria are encouraged to send their updated profiles directly via email:

Email Address: Send your comprehensive resume to hrm@mcc.com.pk
Contact Number: 03256226229
Application Tip: To ensure proper routing, mention “Customer Service Supervisor” in the subject line of your email. Apply as soon as possible to be considered during the initial screening batch.