This Refund Policy applies specifically to our Job Application Consultancy / Assistance Service. It does not apply to browsing job listings on Sarkari Naukri Pakistan, which is and will always remain free.
We want you to feel confident using our service, so this policy explains clearly when a refund is and isn’t available.
1. Full Refund — Before We Begin Work
If you change your mind before we have started processing your application (i.e., before eligibility review or document handling has begun), you are entitled to a 100% refund of the service fee paid.
2. Full Refund — If You’re Not Eligible
If, after reviewing your documents, we determine that you do not meet the official eligibility criteria for the post you applied for (age, qualification, domicile, quota, etc.), you will receive a 100% refund of the service fee. We will inform you of the reason promptly.
3. Partial Refund — Work Already in Progress
If you request to cancel after we have started working on your application (e.g., document review completed, form partially filled) but before final submission, a 50% refund of the service fee will be issued, to account for work already completed.
4. No Refund — After Successful Submission
Once your application has been successfully submitted to the official portal (NJP, PPSC, FPSC, NTS, or relevant department) and submission confirmation has been provided to you, the service is considered complete, and no refund will be issued — regardless of the outcome of your application (shortlisting, test result, or selection).
This is because:
- Our service covers the application process, not the outcome
- Selection, shortlisting, and hiring decisions are made solely by the relevant government organization, which is entirely outside our control
- Official test/application fees paid to CTS, NTS, or the hiring organization are non-refundable by us, as we do not collect or control those fees
5. No Refund — Candidate Error
If an application is rejected, delayed, or affected due to incorrect, incomplete, or fraudulent information or documents provided by you, no refund will be issued, as the error did not originate from our service.
6. No Refund — Missed Deadline Due to Late Request
If you contact us too close to the official deadline and we are unable to complete and submit your application in time despite reasonable effort, we will offer either:
- A full refund, or
- The option to apply for a different upcoming post at no additional service charge
We will always communicate clearly if a deadline is at risk before accepting your request.
How to Request a Refund
To request a refund, contact us within 7 days of the issue arising, via:
Email: info@sarkarinaukri.pk WhatsApp: +92 332 7111150
Please include:
- Your full name
- The job post/organization you applied for
- Date of payment and package purchased
- Reason for your refund request
We aim to review and respond to all refund requests within 3–5 working days.
Refund Method & Timeline
Approved refunds will be returned via the same payment method used originally (JazzCash, EasyPaisa, or bank transfer) within 7–10 working days of approval.
Important Notes
- This Refund Policy applies only to our service fee for application assistance. It does not cover or refund any official test/application fees charged separately by CTS, NTS, PPSC, FPSC, or the hiring organization those are governed by the respective body’s own policy.
- Sarkari Naukri Pakistan is an independent consultancy service and is not affiliated with the Government of Pakistan or any government department, commission, or testing service.
Contact Us
For refund requests or questions about this policy:
Email: info@sarkarinaukri.pk Website: https://sarkarinaukri.pk