National Bank of Pakistan | NBP Jobs 2026 | Apply Online for Customer Service Representative

The Nation’s Bank, National Bank of Pakistan (NBP) aims to support the financial well-being of the nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. In line with its strategy to transform into a future-fit, agile, and sustainable bank, NBP is looking for highly motivated, confident, and career-oriented individuals in the area of Operations as Customer Service Representative, OG-III.

This is a great opportunity for both fresh graduates and experienced professionals looking to build a career in customer service and banking operations.

About National Bank of Pakistan

National Bank of Pakistan is one of the leading and largest banks in Pakistan, contributing significantly towards socioeconomic growth in the country. NBP continues to expand its Operations department by hiring motivated individuals for customer-facing roles that support the Bank’s wide network of clients.

Job Position

Position: Customer Service Representative (OG-III) Organization: National Bank of Pakistan (NBP) Employment Type: Contractual (03 years, renewable at the Bank’s discretion)

Place of Posting

Karachi & Islamabad

Eligibility Criteria

Education / Qualification

Minimum Graduation or equivalent from a local or international University/College/Institute recognized by the HEC of Pakistan.

Age Limit

Maximum 30 years, as on the last date of submission of the application.

Experience

Candidates with 01 year of call center experience will be preferred.
Fresh graduates are also encouraged to apply.

Key Duties and Responsibilities

As a Customer Service Representative at NBP, selected candidates will be responsible for:

Answering inbound calls professionally and addressing customer queries related to accounts, cards, loans, and digital services
Logging customer complaints efficiently and escalating them to the appropriate department(s)
Providing accurate information regarding the Bank’s products, services, and policies
Ensuring compliance with SOPs, scripts, and call-handling guidelines
Performing international outbound calls
Conducting customer satisfaction and feedback surveys
Making verification calls for transactions and product requests
Providing customer support across assigned shifts, including nights, weekends, and public holidays, to ensure uninterrupted service delivery
Providing information regarding new banking products and promotional campaigns
Performing any other assignment as assigned by supervisors

Required Skills and Competencies

NBP is looking for candidates who possess:

A customer-centric attitude with strong problem-solving abilities
Integrity and adherence to ethical standards
Excellent verbal communication and active listening skills
Strong processing skills with the ability to manage high call volumes while maintaining speed, accuracy, and quality
A professional and empathetic telephone manner, with the ability to work well as part of a team

How to Apply

Interested and eligible candidates can apply through the following process:

Visit the official careers website: www.sidathyder.com.pk/careers
Apply online within 10 working days from the date this advertisement is published
Complete all required fields on the web portal
Upload the following documents in Word or PDF format:
- Updated CV
- CNIC
- Latest passport-size photograph
- Graduation and/or Master’s educational documents (mark sheet/transcript)
- Experience letters (if applicable)

Important Notes:

Only one attachment is allowed per tab, and each attachment must be under 10MB.
Applications submitted after the deadline, or found incomplete or inaccurate, will be rejected.
No TA/DA will be provided for the assessment test or interview.
Candidates will be evaluated strictly based on the eligibility criteria mentioned above.
Shortlisted candidates must appear for a mandatory assessment test, and further processing may include panel interviews.
The Bank reserves the right to accept or reject any application based on suitability for the position.

Employment Terms

The position is offered on a contractual basis for 3 years, which may be renewed at the Bank’s discretion.
Selected candidates must serve at their initial place of posting for a minimum of three years; requests for transfer during this period will not be entertained.

Equal Opportunity Employer

National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.